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| Terms and conditions |
Acceptance
Our acceptance of your reservation implies that you agree
to be bound by these terms & conditions, and governed
by the laws of England.
Airport Collection
Our Airport Travel Tariff contains additional terms pertaining
to this specific service and should be viewed in conjunction
with these terms.
Bank & Public Holidays
We appreciate that some people need to travel on these days,
and out of consideration to our team of Chauffeurs a 50% surcharge
will be levied.
Cancellation
Plans do change and we ask that you let us know at the earliest
opportunity. Should you cancel on the day of your reservation
or within 72 hours of it, we regret that the full value of
the reservation will become due as a cancellation fee. Give
us more than 72 hours notice and no fee will be levied.
Charges
Our fees and charges are calculated from the time our vehicles/chauffeurs
leave our offices to the time they return. A full tariff sheet
is available upon request along with our colour brochure.
All our charges exclude Vat which is charged accordingly.
We are pleased to provide both verbal and written quotations.
Chauffeurs Wellbeing
For all journeys commencing before 16:00 hours that are likely
to extend to 22:00 hours or beyond, will incur the cost of
our chauffeurs' evening meal to a maximum of £20.00
including Vat. This is charged on an as taken basis.
Complaints
Having been providing our services for more than two decades
and to many longstanding clients, our complaints experience
has been minimal. However, we are only human and errors can
occur, if you have any issue please do contact Ian or Fiona
Hall at the earliest opportunity.
Confidentiality
We fully appreciate that you may wish to work whilst in the
vehicle or hold discussions with colleagues on sensitive issues.
Your confidentiality is assured; what is said in the car stays
in the car. However should you wish us to be bound by a signed
confidentiality agreement, we will oblige.
Delay
Our Chauffeur will arrive fifteen minutes before your agreed
initial collection time, and they will make every effort to
get you to your destination on time. However, unforeseen delays
do occasionally occur and all endeavours will be made to reduce
the impact of such a delay. S W Chauffeuring do not accept
responsibility for delays beyond its control.
Food
& Drink
May be consumed within the vehicle provided no soiling occurs.
Any such soiling, and that caused through excessive consumption
or illness will be charged an additional flat rate cleaning
fee - currently £115 + Vat
In Car Facilities
All guests are welcome to make full use of our in car facilities.
Phone calls made from the vehicles cordless hand sets will
be charged at £1.00 per minute. For younger travellers,
DVD players with a games console and a selection of DVDs (appropriate
to age) is available for hire at £15.00 per day.
Insurance
All our vehicles carry comprehensive insurance with hire &
reward cover through Ecclesiastical Insurance. All vehicles
are licensed with the statutory authorities and S W Chauffeuring
carries public liability & product liability insurance
through AXA Insurance to the value of £5,000,000.00
each.
Overnight
We appreciate that there are times when you need us for several
days at a time, necessitating overnight accomodation for the
chauffeur. On such occasions our charges will stop when duties
for that day are concluded and will recommence at the time
duties are required the following morning. In such circumstances
we will arrange our chauffeur's accommodation (typical: 3
star hotel/travel lodge with ensuite) for which you will be
invoiced along with their meals for the duration.
Payment
Our clients trust us to provide exceptional service and we
in turn trust our clients to settle our invoices within 14
days of receipt. All journeys are recorded on a fully itemised
invoice which is sent at the end of each calendar month. This
ensures that you and your chauffeur can concentrate on the
task at hand.
Safety
Your safety, that of our chauffeur and our (or your) vehicle
will be paramount, and as such our chauffeur will exercise
his discretion in all matters to this regard.
Smoking
For the comfort of all our guests all our vehicles are non
smoking. Smoking breaks can be made on route as requested.
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Should you have any questions
with regard to the above or about our prices or any other
information on this website, please do let us know and we
will endeavour to answer them as comprehensively as possible.
We look forward to welcoming you on board. |
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